Security and Privacy
Secure online shopping
Verified by Visa and MasterCard SecureCode
How does your browser protect you and your data?
We care about your privacy
Secure online shopping
- When entering personal or payment details a padlock will be visible in the bottom right of your web browser, this means that you are in secure mode.
- Whilst in secure mode all your details will be encrypted for increased security.
- We use advanced encryption so that your card details cannot be seen.
- We use the Secure Socket Layer (SSL) for all orders placed – this prevents your personal information from being revealed.
- We do not store your card details, that is why we ask for them for each time you place an order.
- The three digit security code on the back of your credit card will be requested whenever you shop online with us.
- For added security we recommend that you close your Internet browser when you have finished shopping, especially if you use a shared computer.
If you have any further questions about security, please email us or call 015395 61777.
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Verified by Visa and MasterCard SecureCode
What is it?
www.growingwell.co.uk participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
What will I see?
If your card qualifies and you haven't yet registered, simply follow the onscreen instructions. This process will create an online code (different to your card PIN – an online PIN equivalent) for use on www.growingwell.co.uk and other participating websites.
This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you are unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.
Having difficulty?
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.
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Additional security steps
You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:
Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked.
Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.
Online security is constantly evolving so, if you are using an older version of Internet Explorer (version 6 for example), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.
You can download the latest browser version of Internet Explorer from:
www.microsoft.com (www.growingwell.co.uk is not responsible for the content of external websites).
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Privacy policy
At www.growingwell.co.uk, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.
What information do we collect?
We ask for your name and email address for newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for a contact telephone number, delivery address, and payment details. We may obtain information about your usage of our Website to help us develop and improve it further.
How do we use the information you give us?
We use the information you provide us:
- To process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).
- To update our records and maintain your account with us.
- From time to time, to recommend offers, products or services that may be of interest to you, where you have consented to be contacted for such purposes.
- We will only contact you by telephone if there is a query regarding your order.
Disclosing information we collect to third parties
- We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only. Your personal details will not be disclosed.
- We may disclose your personal information to third parties if we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Growing Well, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- In the unlikely event that information is transferred outside the UK, we will ensure the security of that information.
Customer consent
By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. If you subscribe to our mailing list during the shopping process or via our mailing list signup page you are free to unsubscribe online at any time. You can also unsubscribe by email. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at: Growing Well, Low Sizergh Farm, Low Sizergh, Kendal, Cumbria LA8 8AE.
Cookies
What are cookies? Cookies are small data files which are temporarily stored on your computer hard drive and provide information about your online movements and use of the internet. Cookies help to speed up the operation of the website, track your current shopping experience and shopping bag, and gather valuable marketing information on website usage which allows us to constantly improve our service to you.
In order to provide a personalised shopping experience with the highest level of security our website uses a number of cookies.
In order to shop with us your computer must be set up to receive cookies.
Cookies cannot harm your computer and do not contain any personal or private information.
The vast majority of web browsers accept cookies. However you do have the ability to decline cookies by modifying the settings on your browser. If you do this you may lose some of the functionality of this website. For further information about cookies and how to disable, block and delete them, see your Help section which is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.
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