Shopping With Us
Returns and Exchanges
How long do I have to return an item?
If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund. Where applicable, items returned must be unworn and in resalable condition.
Delivery Charges are non-refundable.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
How do I return any unwanted or unsuitable items?
All orders placed on www.growingwell.co.uk can be returned via:
POST – You can send the item(s) back to us.
STORE – Items can be returned to Growing Well at Low Sizergh.
Along with the item you wish to return in store you will need to bring your Order Receipt Email – You will have received this at the time of ordering.
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at email@example.com stating your Order Number and the nature of the fault.
- UK Orders: We will then send you a free returns postage label.
- European Orders: We will refund the postage cost you incur to return the item (Up to the value of £10)
You have 30 days from the shipped date to return your order.
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of Growing Well.
Unfortunately we are unable to process exchanges for items purchased online and returned to our warehouse. You will have to send the item back to us for a refund to be processed, and place a new order for the alternate item.
Alternatively, you may exchange your item at Growing Well, Low Sizergh.Along with the item you wish to exchange, you will need to bring your Order Receipt Email – You will have received this at the time of ordering.
Returns by post
To return an online purchase, please follow these instructions:
RETURNS NOTE – Complete this section detailing which item(s) you are returning, quantity, and reason for return. Place in parcel with items being returned.
RETURNS LABEL – Attach label to the parcel.If you do not have your returns label, please send your parcel to: Growing Well Low Sizergh Farm, Kendal, Cumbria LA8 8AE
SECURE/TRACKABLE DELIVERY – We recommend you send your return using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage.
Until we receive your return to our warehouse, the items and their condition are your responsibility.
What happens next?
EMAIL CONFIRMATION – We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.
REFUND PROCESSED – Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
Returns to Growing Well at Sizergh
To return any item(s) purchased online from www.growingwell.co.uk to Growing Well, Low Sizergh for a refund, you will need your Order Receipt Email – We can only refund to the card used for original payment.